Galleys.pub provides professional services, software configuration, and ongoing support for academic publishers. This policy explains how fees, cancellations, and refunds work unless your signed order form or master services agreement states otherwise—in that case, the contract controls.
1. Nature of our offerings
Most engagements combine consulting time, custom configuration, licensed or hosted tools, and deliverables produced specifically for your journal or organization. Because work is often started immediately after confirmation, refund eligibility depends on what has already been delivered.
2. Deposits and milestones
Quotes may include a deposit or phased milestones. Unless we agree in writing, deposits secure calendar time and kickoff resources and may be non-refundable once work has begun, as described in your proposal.
3. Cancellation by you
- Before kickoff: If you cancel in writing before we start scheduled work, we will refund any prepaid amounts minus non-recoverable third-party costs already incurred (for example, domain or license purchases made on your behalf), if applicable.
- After kickoff: Fees for work already performed, completed milestones, and committed third-party costs are generally not refundable. For the remaining unused portion of a fixed-fee phase, we may offer a partial credit toward a future engagement at our discretion.
- Subscriptions or retainers: You may cancel renewal before the next billing period as specified in your order. Already-invoiced periods are not refunded except where required by law or explicitly stated in your agreement.
4. Cancellation or suspension by Galleys
We may suspend or terminate services for material breach (including non-payment) or abuse of systems, subject to notice where reasonable. Outstanding fees for work completed through the termination date remain due. If we terminate without cause, we will refund any prepaid fees for undelivered work, unless your contract provides a different remedy.
5. Service credits and defects
If deliverables materially fail to match an agreed written specification through our fault, we will first use commercially reasonable efforts to remedy the issue. Where remediation is not feasible, we may issue a service credit or partial refund for the affected scope, as determined in good faith.
6. Third-party fees
Charges from registrars, hosting providers, payment gateways, or indexing services are typically passed through or billed separately. Refunds for those items follow the third party’s policies.
7. Chargebacks and disputes
We ask that you contact contact@galleys.pub before initiating a payment dispute so we can resolve the issue directly. Unresolved chargebacks may affect ongoing service.
8. How to request a refund or cancellation
Email contact@galleys.pub with your organization name, invoice or proposal reference, and a short description of your request. We aim to respond within five business days.