Reliability foundation
- Load-balanced and monitored runtime
- Automated backups with retention policy
- Restore procedures and DR readiness
Migration scope
- Data mapping: Users, manuscripts, issues, archives, and metadata crosswalk validation.
- Execution plan: Staged migration rehearsals, QA checks, and production cutover runbook.
- SEO and indexing continuity: URL strategy, DOI resolution continuity, and crawler-safe redirects.
- Post-go-live support: Hypercare period with SLA-based monitoring and issue response.
Hosting and operations
Managed Linux hosting with daily backups, WAF, SSL, patching, uptime monitoring, and performance optimization for peak submission periods.
Migration execution model
- Preparation: Data audit, field mapping, archive completeness validation, and risk register.
- Rehearsal: Dry-run migration in staging with QA scripts and stakeholder signoff.
- Cutover: Controlled go-live with freeze window, validation checklist, and rollback readiness.
- Stabilization: Hypercare monitoring, tuning, and issue remediation under SLA.
Managed infrastructure details
Security controls
- Web application firewall hardening
- TLS/SSL lifecycle management
- Patch and vulnerability management
Performance optimization
- Caching and query tuning support
- Peak submission period scaling
- Latency and throughput observability
Operations governance
- Incident response process with SLA
- Monthly reliability reporting
- Capacity planning recommendations
FAQ
Can we migrate without stopping submissions?
Yes. We plan freeze windows strategically and use rehearsed cutovers to minimize service interruption.
What support is available after go-live?
Hypercare support is included, followed by managed operations with monitoring and incident response commitments.
Reliability targets
99.95%availability goal
Dailyautomated backups + retention
<15 mincritical incident acknowledgement